What are the best aspects of this product?
They have a very comprehensive, easy-to-use customer portal. I use it daily, and it makes my life SO much easier. With previous vendors it was a lot of back-n-forth emails, ZIP files, etc. With WA the workflow is seamless.
What aspects are problematic or could work better?
I can't think of any. I'm gushing, I know - but I've tried several other vendors and I'm SO happy with this team and their service!
What features/services would you like to see in future versions of this product?
On Monday I recommended a small dev improvement. Today I got an email that my suggestion was implemented and LIVE on their dashboard. I'm serious, they're amazeballs.
What specific problems in your company were solved by this product?
We increased cost-efficiency by about 15%. We reduced turnaround times by like 50%. Quality has improved too.
Are you a current user of this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Marketing and Advertising
Did your company use a different software before this one?
What software did you use before?
TextBroker, NeedAWriter, a few others.
Why did you decide to change it?
Looking for better workflows.
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How many people in your company actively use this product?
What is the primary use of this product in your company?
How did using this product affect your business goals?
What was the cost of implementing this product?
$2,500 initial engagement to get a dedicated account manager.
What is your total annual cost for using this product?
Would rather not disclose.
How long is your contract with the vendor?
Did you get any discount for this product? How much?