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User review
of WriterAccess
WriterAccess leads in technology, writing quality and customer care.
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by Cassandra Brighter
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
They have a very comprehensive, easy-to-use customer portal. I use it daily, and it makes my life SO much easier. With previous vendors it was a lot of back-n-forth emails, ZIP files, etc. With WA the workflow is seamless.
What aspects are problematic or could work better?
I can't think of any. I'm gushing, I know - but I've tried several other vendors and I'm SO happy with this team and their service!
What features/services would you like to see in future versions of this product?
On Monday I recommended a small dev improvement. Today I got an email that my suggestion was implemented and LIVE on their dashboard. I'm serious, they're amazeballs.
What specific problems in your company were solved by this product?
We increased cost-efficiency by about 15%. We reduced turnaround times by like 50%. Quality has improved too.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
TextBroker, NeedAWriter, a few others.
Why did you decide to change it?
Looking for better workflows.
Are you satisfied with the change?
Absolutely.
How did your company implement this product?
in the cloud
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps our business save money
- It helps us find freelancers with the skillsets we need
PRICING & COSTS
What was the cost of implementing this product?
$2,500 initial engagement to get a dedicated account manager.
What is your total annual cost for using this product?
Would rather not disclose.
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
