MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of WriterAccess
User review of WriterAccess

WriterAccess leads in technology, writing quality and customer care.

- by Cassandra Brighter

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

They have a very comprehensive, easy-to-use customer portal. I use it daily, and it makes my life SO much easier. With previous vendors it was a lot of back-n-forth emails, ZIP files, etc. With WA the workflow is seamless.

What aspects are problematic or could work better?

I can't think of any. I'm gushing, I know - but I've tried several other vendors and I'm SO happy with this team and their service!

What features/services would you like to see in future versions of this product?

On Monday I recommended a small dev improvement. Today I got an email that my suggestion was implemented and LIVE on their dashboard. I'm serious, they're amazeballs.

What specific problems in your company were solved by this product?

We increased cost-efficiency by about 15%. We reduced turnaround times by like 50%. Quality has improved too.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

TextBroker, NeedAWriter, a few others.

Why did you decide to change it?

Looking for better workflows.

Are you satisfied with the change?

Absolutely.

How did your company implement this product?

in the cloud

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps our business save money
  • It helps us find freelancers with the skillsets we need

PRICING & COSTS

What was the cost of implementing this product?

$2,500 initial engagement to get a dedicated account manager.

What is your total annual cost for using this product?

Would rather not disclose.

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

No information provided by the reviewer.

Share
Tweet
Share