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User review of Wufoo

I like Wufoo a lot, but I’m not at all happy with its unnecessary fixes.

- by Carmen

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Wufoo does a slick job gathering data thanks to its sophisticated tech. Form creators can be made if/then logic to curb unapplicable questions. Ever since it started, Wufoo has worked hard to bring in integrations with other brands/companies. Name a company/brand and it'll like function with WuFoo. Take note, there aren't any Ellucian products as Ellucian doesn't seem to get along with anyone.

What aspects are problematic or could work better?

I'm able to manage more than 250 forms with Wufoo for over a dozen users in my university. Still, Wufoo hasn't taken any form of action in sorting out forms by user/folder. Other users (including myself) have made been pushing for this request since 2010 through their blog posts. So far, nothing wa being done. Wufu also removed their own customer forum without any intention of replacing its crowdsourcing and networking functionality.

What specific problems in your company were solved by this product?

We utilize Wufoo in a number of ways. This can go anywhere from residence life to applications to recruitment. We're in a higher education institution dealing with a few thousand students and more than 500 active employees.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.