Sudden form death with no communication whatsoever

What are the best aspects of this product?

Forms have worked in the past. Service has deteriorated and there is no easy way to contact technical support.

What aspects are problematic or could work better?

Where do I start. Organization has a pre-paid account that's paid up through another 5 months. Account was suddenly disabled, with no notification or explanation from Wufoo. Attempted to locate a technical support phone number or email address on the Wufoo website to no avail. There's a contact form that requires login; when you log in, the form link disappears.

What features/services would you like to see in future versions of this product?

Contact user before you disable account. Offer some explanation when you disable an account. Offer a technical support email or phone number. Don't insist on login for contact and then remove the contact option.

What specific problems in your company were solved by this product?

All forms disabled. No easy way to communicate with Wufoo regarding why and how to resolve.

Are you a current user of this product?

Yes