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User review of Xero

A fine app, but could be improved

- by Bernard W.

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I like that Xero is cloud-based which enables me to use it for my international clients. The package looks attractive and the app is easy to learn and use. It was simple to create identifying rules and Xero is good at recognizing transactions.

What aspects are problematic or could work better?

Xero focuses on automating accounting tasks. But some of my clients are old-fashioned and still use Excel spreadsheets. However, Xero does not integrate with Excel. Second, you have to do manual data entry one at time which is time-consuming, I wish the app offered a general ledger type of entry. I feel Xero is a good system only if you and your clients are ready for full automation. Finally, Xero makes it hard for clients to give direct access to their accountants. This is yet another drawback.

What specific problems in your company were solved by this product?

As mentioned earlier, I use Xero for my dealing with international clients. My US clients prefer Quickbooks, but Xero is very popular among my international clients.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Accounting

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.