What are the best aspects of this product?
I like that it mostly works. But that *mostly* will come back to bite you if you don't know the limitations prior to signing on and trusting all of your data to them.
What aspects are problematic or could work better?
Lots of missing features
No ability to add late charges to invoices.
Feature requests are basically ignored - the product team essentially knows what's best for them, but doesn't know what's best for their customers. Most feature requests are completely ignored.
They constantly recommend 3rd party add-ons, at additional cost, to fill gaping holes.
their comment sections for feature requests don't show the date of the feature request, so you don't know how long the feature has been missing. in the case of adding late charges, the feature was originally requested Mar 29, 2012, it has 878 votes to implement, and it IS NOT GOING TO BE IMPLEMENTED in 2020.
There is a long list of feature requests here: https://community.xero.com/business/topic/23/ and I suggest you really dig into that to ensure that the feature you need is on the radar. But even "on the radar" still can mean a 3 + year development cycle.
The ability to automatically bill credit cards on recurring invoices took almost 7 (SEVEN) years to implement. It was requested 11 Apr 2013, and delivered in mid-2019.
Adding custom fields to the invoice was requested in 2012, and has the most votes of any feature at 1378 requests. It was moved into "under consideration in 2018, and since then has not received any attention from the Xero team. Almost 18 months with NO RESPONSE!!!
What features/services would you like to see in future versions of this product?
Long requested features do not get any attention.
the Xero "community managers" don't seem to have any interaction with the product teams. All they do is tell you the feature has been heard, but is not yet being implemented. We've heard that for several feature requests now for going on several years.
No phone support and community support is wonky
What specific problems in your company were solved by this product?
moved from freshbooks; needed a more fully featured accounting system
Are you a current user of this product?
How long have you been using this product?
What is your company size?
What is your industry?
Information Technology and Services
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
needed more features.
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
hundreds of man-hours
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?