not recommended

What are the best aspects of this product?

I like that it mostly works. But that *mostly* will come back to bite you if you don't know the limitations prior to signing on and trusting all of your data to them.

What aspects are problematic or could work better?

Lots of missing features



No ability to add late charges to invoices.



Feature requests are basically ignored - the product team essentially knows what's best for them, but doesn't know what's best for their customers. Most feature requests are completely ignored.



They constantly recommend 3rd party add-ons, at additional cost, to fill gaping holes.



their comment sections for feature requests don't show the date of the feature request, so you don't know how long the feature has been missing. in the case of adding late charges, the feature was originally requested Mar 29, 2012, it has 878 votes to implement, and it IS NOT GOING TO BE IMPLEMENTED in 2020.



There is a long list of feature requests here: https://community.xero.com/business/topic/23/ and I suggest you really dig into that to ensure that the feature you need is on the radar. But even "on the radar" still can mean a 3 + year development cycle.



The ability to automatically bill credit cards on recurring invoices took almost 7 (SEVEN) years to implement. It was requested 11 Apr 2013, and delivered in mid-2019.



Adding custom fields to the invoice was requested in 2012, and has the most votes of any feature at 1378 requests. It was moved into "under consideration in 2018, and since then has not received any attention from the Xero team. Almost 18 months with NO RESPONSE!!!

What features/services would you like to see in future versions of this product?

Long requested features do not get any attention.



the Xero "community managers" don't seem to have any interaction with the product teams. All they do is tell you the feature has been heard, but is not yet being implemented. We've heard that for several feature requests now for going on several years.



No phone support and community support is wonky

What specific problems in your company were solved by this product?

moved from freshbooks; needed a more fully featured accounting system

Are you a current user of this product?

Yes