User review
of Xero
Terrible customer support
-
by Mathew Rowe
USER SATISFACTION
RECOMMENDATION Unlikely
3 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT mediocre
2out of 5
PROS & CONS
What are the best aspects of this product?
Relatively good web interface that works most of the time
What aspects are problematic or could work better?
Reconciling.
Invoices could get paid automatically
What features/services would you like to see in future versions of this product?
Cannot log into Xero as customer support is awful this is why I screen shotted the enter-your-pin screen
What specific problems in your company were solved by this product?
Filing invoices
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Accounting
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps adhere to government standards and regulations.
PRICING & COSTS
What was the cost of implementing this product?
300
What is your total annual cost for using this product?
1200
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Platform
Customization ok
3
