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User review of Xero

Terrible customer support

- by Mathew Rowe

USER SATISFACTION

RECOMMENDATION
3 out of 7
Unlikely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
2out of 5
mediocre

PROS & CONS

What are the best aspects of this product?

Relatively good web interface that works most of the time

What aspects are problematic or could work better?

Reconciling.
Invoices could get paid automatically

What features/services would you like to see in future versions of this product?

Cannot log into Xero as customer support is awful this is why I screen shotted the enter-your-pin screen

What specific problems in your company were solved by this product?

Filing invoices

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Accounting

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

300

What is your total annual cost for using this product?

1200

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Key Features

Integrations
2
mediocre
Collaboration Features
3
ok
Mobile Support
1
very poor
Customization
3
ok

Security & Support

Security
3
ok
Customer Support
3
ok
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