What are the best aspects of this product?
Cloud based and easy to navigate, good search capabilities and contacts are not siloed so you can have a vendor and customer as the same contact record.
What aspects are problematic or could work better?
Xero developers seem to be tone deaf. There are some big surprises in lack of functionality. One can not print 1099's from the system, and external paid service is needed. Also, there is NO ABILITY to check one's work. There is no way to look at all transactions in a given bank account and see where the transactions were posted without opening EACH transaction.
What features/services would you like to see in future versions of this product?
It does not seem to matter to Xero what the customer wants, only what their millennial influencers say is important.
What specific problems in your company were solved by this product?
Getting away from QB, but now I will have to go back to QB
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
Cloud based and don't like QBO
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
How did using this product affect your business goals?
What was the cost of implementing this product?
30 per month
What is your total annual cost for using this product?
How long is your contract with the vendor?