User review
of Zdoo
Perfect fit for startups and small teams
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
We are a small team and Zdoo CRM is the perfect fit for our company. It is definitely worth of money.
What aspects are problematic or could work better?
Zdoo can be abit more flexible like SuiteCRM and Vtiger. Zdoo is going to be used by people outside of China like myself. So it will need to be more customisable through the actual admin interface.
What features/services would you like to see in future versions of this product?
If the language and date format can be localized, it would be great.
What specific problems in your company were solved by this product?
I used the Email notification to notify my employees about the updates in CRM.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Computer Software
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
SuiteCRM and Vtiger
Why did you decide to change it?
Zdoo ROI is definitely the highest.
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to synchronize customer data between departments and teams
PRICING & COSTS
How long is your contract with the vendor?
Unlimited
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management very good
4
Task Management very good
4
Contract Management very good
4
Order Management very good
4
Analytics
Reports very good
4
ROI Analytics very good
4
Integrations
API amazing
5
Calendar & Contacts Sync very good
4
Export & Import of Data ok
3
Available Integrations amazing
5
Customer Service
Issue Tracking very good
4
Knowledge Base Management ok
3
General Features
Collaboration Features very good
4
Dashboard very good
4
Overall Performance ok
3
Access & Role Management very good
4
Mobile Support ok
3
File Management very good
4
Language Support very good
4
Security very good
4
