An application that offers a wonderful experience when it comes to live chats

What are the best aspects of this product?

Zendesk Live Chat is extremely easy to use. I can switch between billing tasks and customer support every day without a sweat using this software. It has been a heaven-sent when it comes to addressing our customers' concerns since they no longer have to call us by phone. This is convenient for patrons who prefer to live chat since it is less time-consuming and more productive because they can switch between multiple windows. When I am working in customer support, I can take the chat that has been on queue longest and when I am doing my billing responsibilities, I can receive notifications whenever there is a customer waiting to speak. I can then enter the live chat dashboard and select the right chat from the list. These options have been beneficial, as they allow different business units to address communications in a variety of methods. Zendesk Live Chat has also been helpful in keeping track of KPIs; I can view when we are busiest, how often I have taken a chat, how many customers were assisted during the day, and more.

What aspects are problematic or could work better?

I don't really have anything I do not like about Zendesk Live Chat because it has been extremely seamless to use daily and it has been a boon in connecting with our customer base. Even when there are no support agents online, the software lets us know of our customers' concerns because it creates a ticket of the issues so that we can follow up as soon as a support team member is available.

What specific problems in your company were solved by this product?

Zendesk Live Chat has helped us form stronger relationships with our customers because it has become easier for them to get in touch with our support team.

Are you a current user of this product?

Yes