Efficient and very easy to use

What are the best aspects of this product?

All the tickets that get filed through this system are all accounted for. In fact, I can even track the movement of each one as they get passed down to different departments. Zendesk really does its job well. On top of all of this, it works well with other solutions too.

What aspects are problematic or could work better?

It would be nice if Zendesk were to include more context surrounding filed tickets. A brief background about the client would suffice in most cases. Integrations can be lacking too.

What specific problems in your company were solved by this product?

Response to customer tickets is easier to distribute to the correct channels now. Thanks to Zendesk, there are no inquiries that are left hanging.

Are you a current user of this product?

No