Exceptional live chat application

What are the best aspects of this product?

Zendesk Live Chat is a user-friendly solution that enables the smooth processing of customer issues and queries even when there are multiple chat windows open. We also get to keep customer chat histories because Live Chat forwards logs directly to the Zendesk ticketing pipeline.

What aspects are problematic or could work better?

So far, I have not encountered problems with Zendesk Live Chat.

What specific problems in your company were solved by this product?

Zendesk Live Chat has provided our company in-depth insights into our live chat metrics. It also offers real-time monitoring of communications, which gives us a look into how much chat requests are streaming in, how our agents are performing, and how well customers are tended to.

Are you a current user of this product?

Yes