Great for my line of work

What are the best aspects of this product?

One thing I like about ZenDesk is that you can easily set up an opening spiel to let your site visitor know that there is a chat representative who can answer their questions at any time. It also encourages one to be efficient—allowing you to carry on conversations with more than one customer at a time. Will I recommend this tool to others? Absolutely! It’s easy to use and easy to set-up—a full package in itself.

What aspects are problematic or could work better?

You can get quite confused with the volume of chats so much so that it becomes difficult for you to go back to a conversation with a specific client. The only solution for this at the moment is to wait for said client to send you another message. This gets in the way of providing a good customer experience.

What specific problems in your company were solved by this product?

We’re in real estate and we receive dozens of property inquiries on a daily basis. ZenDesk has helped us cater to these questions more easily.

Are you a current user of this product?

No