Great software that strengthens customer support

What are the best aspects of this product?

You have no idea how Zendesk Chat changed the way our customer support works. We have integrated the solution to our sites to let customers contact us on a live line while easily browsing the products they need to buy there. Whenever they have questions and concerns on certain items, they can easily contact us and receive answers in real-time, potentially increasing the chances of getting sure buyers. It even has a dashboard that lets us track visitors and customer support’s performance. It even contains restrictions and has chat rerouting to ensure no chats go unnoticed. Our agents are prompted when chats arrive with the software’s pop-up windows and sound alerts. Templated greetings and data can also be made with Zendesk.

What aspects are problematic or could work better?

The report tools need some improvements. Data on sessions cannot be downloaded with clarity when we need a quality check on our customer support agents.

What specific problems in your company were solved by this product?

Fast response to customers’ questions and concerns is easily aided with Zendesk. By providing their needs in real-time, we are given a better chance to get more sales.

Are you a current user of this product?

Yes