Great support team!

What are the best aspects of this product?

ZenDesk allows you to set up a short form at the beginning of the chat so you can assign their account to the correct team that can answer their questions best. This makes our process more streamlined. If the rep has stepped out and is not able to quickly respond to a chat, ZenDesk stores the message so we can get back to the customer right away. As a final note, I’d like to commend the service reps over at ZenDesk. They have always been quick and willing to respond to any issues I might have. Thanks, guys!

What aspects are problematic or could work better?

Retrieval of missed chats is only possible for as long as reps keep their windows open.

What specific problems in your company were solved by this product?

We haven’t had a lot of missed chats since working with ZenDesk. On top of this, we’ve gained customer insight more easily with the help of this tool.

Are you a current user of this product?

No