It’s really helped us out when it comes to customer service

What are the best aspects of this product?

There are a number of things I really like about it. For one thing, it has really improved the communication lines between and my clients, and even with my suppliers. I get wind of any issues they have really quickly, thanks to this tool. And of course, hearing about their concerns early on allows me to resolve it faster. It made an impact on the relationship between my customers and me, leading to sales. My business has even been awarded because this software paved the way to excellent customer service even after the sale has been made. My clients really feel like taken care of, and I guess this was noticed even by business organizations in my area. This software has also improved my relationship with my sellers since communication is clear and easy. To top it all off, the interface is user-friendly and doesn't come with a steep learning curve to grapple with.

What aspects are problematic or could work better?

Quite honestly, in the number of years that I've been using it, I haven't had anything to complain about. It's just been a really good tool for my business.

What specific problems in your company were solved by this product?

I have really seen my customers become more loyal to me thanks to this system. It's helped me to quickly find out and resolve any issues they may have, and that's something that customers really appreciate. The prompt and professional way we address their concerns has become a value-add to the products I sell, and so they don't think so much about the fact that my prices may be a little higher. From the administrative side, the complete reports that the software provides me also allows me to keep track of the best performers in my team.

Are you a current user of this product?

No