It’s really helpful in organizing things

What are the best aspects of this product?

The organized way we answered tickets is something I really appreciate with Zendesk. I can mark a ticket as something to prioritize, I can put it on hold, I can have it be pending, and a lot of other options. It's really made tracking and monitoring easier to do and has really made things at work much more simple.

What aspects are problematic or could work better?

I don't have big issues with it. If anything, there is a bug where it sends tickets that have been marked pending into the general pool, but it's not something major to worry about.

What specific problems in your company were solved by this product?

With this tool, our rapport with our users has really improved since we can communicate with them better. This, in turn, leads to us providing better resolutions for any issues they may have.

Are you a current user of this product?

No