It’s really user-friendly and easy to use

What are the best aspects of this product?

The best thing about this program is that it empowers our customers to seek out the answer to their issues themselves. There are a Q and A section that comes with the program, so our agents can redirect them to that if the inquiry is something pretty rote. It really makes work easier for our customer support agents. If the problem isn't solved by the Q and A section, our agents can easily take over, and the software's interface is perfect for that. I definitely wouldn't hesitate in recommending this tool to other businesses.

What aspects are problematic or could work better?

I'm still using this tool, and quite frankly, I can't think of a big problem that I can take issue with. The Q and A section have even helped me learn more about my own product, and that's definitely impressive. Maybe the only thing I would like to see in future versions is the ability to really integrate this tool with the CRM the company is using. It would be a really big help in bringing all the information a customer needs into one spot and really save everyone a lot of time.

What specific problems in your company were solved by this product?

It's just been a great help in resolving customer issues. All I need to do is click one or two things and I would have already provided my customer with the help they need.

Are you a current user of this product?

Yes