Live support to customers is made even easier

What are the best aspects of this product?

The functions of Zendesk allow us to communicate with customers and site guests in real-time. Easy to install and configure and works just right for our needs.

What aspects are problematic or could work better?

I don’t have trouble using the software, but have problems on vendor’s customer support team. I may say that they are not prompt in answering our needs and even provide an irrelevant solution.

What specific problems in your company were solved by this product?

It helps us interact with customers in real-time. Answering their questions and concerns will not take hours or days. This gives us a higher chance of getting more sales and expanding our customer base.

Are you a current user of this product?

Yes