The reporting tool is incredible

What are the best aspects of this product?

What I love most about Zendesk is its reporting tool. It provides data on the number of calls customers received instead of calls you made. It has a ticket that is color-coded so you will know the status of your call. The ticket changed its color when certain customers responded.

What aspects are problematic or could work better?

It is just frustrating when the remaining tickets didn’t notify everyone when a customer had responded. We need to check it from time to time to know.

What specific problems in your company were solved by this product?

Zendesk provides us a robust solution to interact with both business partners and clients in real-time.

Are you a current user of this product?

No