This is a tool everyone should know about!

What are the best aspects of this product?

I find this tool really useful. Customers can communicate their issues to our reps better because ZenDesk supports file transfers and the like. However, more importantly, this tool has provided us with plenty of customer insight. Some of the features that support this include:
• We can set up forms before a chat to gain better knowledge about the client.
• We can request our clients to rate the chat, allowing us to adjust our services as necessary.
• We can track which pages clients initiate chats from.

What aspects are problematic or could work better?

You need to upgrade your ZenDesk plan if you want to enjoy their more premium services.

What specific problems in your company were solved by this product?

We use ZenDesk mainly to convert site visitors to paying clients.

Are you a current user of this product?

Yes