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User review of Zendesk

Flexible and robust solution

- by Jim

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

In my opinion, Zendesk is a flexible and robust solution. Out of the box thinkers can do a lot with this app. We use it for organization, workflow, and customer support. The third party app store is a big benefit. We can integrate the app with the other daily systems we use to make everything easy.

What aspects are problematic or could work better?

Zendesk seems to have become less sensitive to user needs. Before, they really used to listen to customer feedback to improve their product. But now this doesn’t seem to be the case. Plus, there is frequent downtime, however to be fair, they fix the issue quickly.

What specific problems in your company were solved by this product?

Zendesk has helped us to resolve numerous business issues. We use it to provide timely customer support. It has made us realize that many tasks can be accomplished through voicemail responses, escalations, etc.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.