Great platform for ticket management

What are the best aspects of this product?

I love that I can use the tons of views to prioritize my assignments. I can use “Public” and “Private” notes to conduct conversations without confusing the end user. I would rate the software agent interface as the cleanest in the market. I find it helpful that I can set up filters to automatically assign specific tickets to specific agents.

What aspects are problematic or could work better?

My only complaint is that Zendesk-generated emails have unnecessary formatting and long subject lines. This confuses requesters sometimes. But I think this feature is easily customizable.

What specific problems in your company were solved by this product?

I use Zendesk to manage my workflow. I can also generate reports to get info on the number of tickets I resolve in a given time period and the type of issues resolved. The app provides our IT company the important benefit of maximizing time management.

Are you a current user of this product?

Yes