What are the best aspects of this product?
I love that I can use the tons of views to prioritize my assignments. I can use “Public” and “Private” notes to conduct conversations without confusing the end user. I would rate the software agent interface as the cleanest in the market. I find it helpful that I can set up filters to automatically assign specific tickets to specific agents.
What aspects are problematic or could work better?
My only complaint is that Zendesk-generated emails have unnecessary formatting and long subject lines. This confuses requesters sometimes. But I think this feature is easily customizable.
What specific problems in your company were solved by this product?
I use Zendesk to manage my workflow. I can also generate reports to get info on the number of tickets I resolve in a given time period and the type of issues resolved. The app provides our IT company the important benefit of maximizing time management.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year