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User review of Zendesk

Great platform for ticket management

- by Melody

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I love that I can use the tons of views to prioritize my assignments. I can use “Public” and “Private” notes to conduct conversations without confusing the end user. I would rate the software agent interface as the cleanest in the market. I find it helpful that I can set up filters to automatically assign specific tickets to specific agents.

What aspects are problematic or could work better?

My only complaint is that Zendesk-generated emails have unnecessary formatting and long subject lines. This confuses requesters sometimes. But I think this feature is easily customizable.

What specific problems in your company were solved by this product?

I use Zendesk to manage my workflow. I can also generate reports to get info on the number of tickets I resolve in a given time period and the type of issues resolved. The app provides our IT company the important benefit of maximizing time management.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Primary/Secondary Education

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.