Great tool for performing great customer service

What are the best aspects of this product?

This is wonderful CRM tool for small size businesses, it allows us to keep global inquires well-organized in a timely manner. We are able to reduce the spam and to streamline our processes. I work as customer service and this tool helps me to better interact with customers and to assist them from the very beginning.

What aspects are problematic or could work better?

The integration with facebook messaging is not great, as soon as we switched to Zendesk we don’t get notification about facebook messages and when we answer from this product it appears as new messages instead of like a response. So we had to turn this notification off. Also, they need to improve the notification to personal email because we don’t get all of them and sometimes I cannot see the customer response in time.

What specific problems in your company were solved by this product?

We had lot of trouble before using Zendesk, we used email account so we can perform customer service and we couldn’t respond to their questions and requests immediately and we had lot of problems with spam mails. Thanks to Zendesk, now everything is streamlined and well-organized, we are able to perform more productive and professional services to our customers.

Are you a current user of this product?

Yes