What are the best aspects of this product?
I'm the biggest fan of their friendly interface, and I always try to share my impressions with as many people as I can. Take it, and get ready to kick daunting ticket queues out from your computer. I bet you'll be equally satisifed once your layouts become this clean and organized.
What aspects are problematic or could work better?
I was quite disappointed by a recent change of the ticket information layouts ( Form and Requester sections, to be more precise). It's not like they changed the entire tabs, or reduced their functionality, but to me it was a surprise that took weeks of learning and practicing.
What specific problems in your company were solved by this product?
I am using the software to respond to customers, and to deal with their issues via tickets. I am processing orders, payments, problems, or even security concerns, or simply everything that an account manager is expected to process. Overall, I can say I've improved the relationship with my clients.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year