I am in love with it!

What are the best aspects of this product?

I'm the biggest fan of their friendly interface, and I always try to share my impressions with as many people as I can. Take it, and get ready to kick daunting ticket queues out from your computer. I bet you'll be equally satisifed once your layouts become this clean and organized.

What aspects are problematic or could work better?

I was quite disappointed by a recent change of the ticket information layouts ( Form and Requester sections, to be more precise). It's not like they changed the entire tabs, or reduced their functionality, but to me it was a surprise that took weeks of learning and practicing.

What specific problems in your company were solved by this product?

I am using the software to respond to customers, and to deal with their issues via tickets. I am processing orders, payments, problems, or even security concerns, or simply everything that an account manager is expected to process. Overall, I can say I've improved the relationship with my clients.

Are you a current user of this product?

Yes