What are the best aspects of this product?
I'm the biggest fan of their friendly interface, and I always try to share my impressions with as many people as I can. Take it, and get ready to kick daunting ticket queues out from your computer. I bet you'll be equally satisifed once your layouts become this clean and organized.
What aspects are problematic or could work better?
I was quite disappointed by a recent change of the ticket information layouts ( Form and Requester sections, to be more precise). It's not like they changed the entire tabs, or reduced their functionality, but to me it was a surprise that took weeks of learning and practicing.
What specific problems in your company were solved by this product?
I am using the software to respond to customers, and to deal with their issues via tickets. I am processing orders, payments, problems, or even security concerns, or simply everything that an account manager is expected to process. Overall, I can say I've improved the relationship with my clients.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year