What are the best aspects of this product?
Better prioritization of actions, I'd say. Better interface than most similar products, and a unique categorization of Public and Private conversations. It's also great to set up filters for certain people automatically.
What aspects are problematic or could work better?
Formatting emails is more difficult than I expected, and the subject lines are unnecessarily long. I mean, I got used to it, but it was confusing in the beginning. Maybe there is even a way to customize that, I just don’t know it.
What specific problems in your company were solved by this product?
The tool helps me manage the entire workflow, and to generate reports on every ticket I've received. It is an absolute must for making the most of your time, and I think every IT department would agree with me.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Primary, secondary education
How many people in your company actively use this product?
How long is your contract with the vendor?