What are the best aspects of this product?
I love the Zendesk interface which is clean and user friendly. During peak business times, ticket queues can look scary, but Zendesk makes everything look easy by presenting an organized and neat layout.
What aspects are problematic or could work better?
The only drawback I can point out is that Zendesk has recently changed its ticket info layout. The alterations are negligible but they have changed the order of the fields because of which I had to retrain myself to get used to the new order.
What specific problems in your company were solved by this product?
I use Zendesk to resolve customer problems using tickets. This means processing requests, payments, and orders for account management. Zendesk enables me to build strong relationships with our customers and boost their satisfaction.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?