Intuitve and easy to use tool

What are the best aspects of this product?

This product is extremely easy to navigate and it is clear tool. I like its fonts, layouts and intuitive structure, it provides us with lot of details about support tickets. The tool is easy to learn and it doesn’t require special tech-skills. We are able to open tickets in Zendesk tabs and to keep track of the ticket number. It allows us to draft a response and to be sure that our text is saved.

What aspects are problematic or could work better?

This is great tool, but some advanced settings can be confusing like option for customizing the views. Also, it would be great if they could include an option for sending same email multiple times, but maybe this option exists but I haven’t found it yet.

What specific problems in your company were solved by this product?

Thanks to Zendesk, the process of customer service is now easier, and we are able to constantly update our service. It helps us to be more organized and to provide fast service to our customers.

Are you a current user of this product?

Yes