What are the best aspects of this product?
Generally speaking, it is easy to format and to use. I am a person that cares about details, so I will even mention the fact that they have a good color scheme, decent aesthetics, and interesting wording. There is a 'Play' button, for instance, which I use to create and send emails. The feature is fully customizable: I change fonts, for instance, to see with clarity how the customer is rating the ticket.
What aspects are problematic or could work better?
Needless to say, automatization. It's great that you have email templates, but most of the work is still done manually. The page should produce more direction macros too. I don’t know if this is possible, but I would like to see ticket rating available only to customers whose feedback has been published. A separate tab for emoji options is also an idea, don't you think so?
What specific problems in your company were solved by this product?
Zendesk brought our assistance at the reach of our customers' fingertips! We're always there for inquiries, orders, or evn random questions. We work without delays, and we track every feedback. I don’t think we had such a clear perspective on our achievements never before.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year