What are the best aspects of this product?
I will start with the search function and the storage: everything is a second away when you need it! Just marvelous! It includes multiple tabs which I use to answer each client separately.
What aspects are problematic or could work better?
The job involves plenty of copy-pasting from other websites, and I blow a fuss each time I do it because Zendesk displays large and hyperlinked paragraphs. It takes me so much time to fix them! Besides, everything else is fine.
What specific problems in your company were solved by this product?
Zendesk enables us to contact customers and to answer to their needs 24/7. The macros are just flawless, and I see how customers like and appreciate what we're doing for them. This is the first time that I'm working in a company that uses Zendesk, and I'd certainly recommend it to all the companies where I used to work before.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year