What are the best aspects of this product?
Zendesk is simple and easy to use tool, I have learned the software within an hour. I used other software that was clunky and that had steep learning curve and it was as intuitive as Zendesk tool. I highly recommend this tool to every business who want to provide support to their customer. You can easily track previous ticket history in case you need to reference a previous issue, you are allowed to combine tickets so you can better know what to search for and to be more focused on crafting a response.
What aspects are problematic or could work better?
When the software is experiencing some issues we don’t get detailed information when the service is back up, we would really like to know more about the issues we face when this software goes down.
What specific problems in your company were solved by this product?
It helps us to solve customer’s issues, and to easily consolidate numerous customer tickets into one and this great because we can easily address each concern point by point.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Museums and Institutions
How many people in your company actively use this product?
How long is your contract with the vendor?