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User review of Zendesk

Zendesk review

- by Andy

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We have a great partnership with this app. Zendesk has turned us into an advocate for their software. The app gives our agents a comprehensive view of customers and it integrates smoothly with the other solutions we use for internal reporting and customer contact management. Its integration with GoodData offers powerful reporting as well as deep insights to our unit and company.

What aspects are problematic or could work better?

I have no complaints. The vendor has been responsive to our feedback and uses our suggestions to improve the application.

What specific problems in your company were solved by this product?

We use Zendesk to reply to customer queries via email and the app acts a CRM for our agents that integrates with our SMS, live chat, and phone services. We manage internal cases both for company stakeholders and customers. The app helps us to track customer satisfaction via phone and email. We get a good understanding of customer behavior related to customer support.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.