- Home Club & Membership Management Software Zingfit Nice product, terrible ongoing support
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User review
of Zingfit
Nice product, terrible ongoing support
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by Joshua Preston
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Decent feature set, very customisable, but it comes at a cost
What aspects are problematic or could work better?
Don’t go with the iframe option. It’s not ready for the live environment, they didn’t test it nearly enough. Also, don’t come to Zingfit if you expect any kind of after sales support...you pay your year upfront and then they don’t want to know about it. I’ve had an issue on our Production site for 6 months (multiple customers can’t log in unless they clear their cache), no matter how many times I send in videos or logs showing this issue, they don’t make any progress.
It’s a shame, decent product let down by subpar operations.
What features/services would you like to see in future versions of this product?
Ongoing operations and support. They need to respond to sev 1/2 issues much more quickly than they currently do. 6 months and counting. Insane.
What specific problems in your company were solved by this product?
More like created problems. You pay a premium for this product, you definitely don’t get a premium service.
Are you a current user of this product?
Yes
Vendor Reply
Here’s how the company that owns Zingfit replied to this user review:
Hi Josh, thank you for sharing this feedback, we sincerely apologize for your experience. We really appreciate you jumping on the phone with our team last week and discussing our solution and how we would like to compensate you. We value your custom and we really value that you that were one of our first customers to adopt the iframe. We apologize for the frustrations you experienced while we have been improving it. We can’t roll out new products without the patience and the support of studios like yours—and for that we are very grateful. BUT we also realize how frustrating it is to spend your time and energy on these matters—and we would like to make it up to you. Per your phone call with our team member today, we have proposed a technical solution and compensation. We hope to use this opportunity to show you how we can better and how the zingfit team and the platform are the right choice for boutiques.
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
1000
What is your total annual cost for using this product?
5000
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Club Management
Asset Management very poor
1
Business Rules Management very poor
1
Collaboration very poor
1
Data Mapping very poor
1
Lifecycle Management very poor
1
Process Analysis very poor
1
Process Capture very poor
1
Process Changes Tracking very poor
1
Process Mapping very poor
1
Process Modeling and Design very poor
1
Process Simulation very poor
1
Design Tools very poor
1
Forms very poor
1
Analytics very poor
1
Data Access very poor
1
Data Security very poor
1
SOA and Integration very poor
1
Visibility and Transparency very poor
1
