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User review of Zingfit

Nice product, terrible ongoing support

- by Joshua Preston

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Decent feature set, very customisable, but it comes at a cost

What aspects are problematic or could work better?

Don’t go with the iframe option. It’s not ready for the live environment, they didn’t test it nearly enough. Also, don’t come to Zingfit if you expect any kind of after sales support...you pay your year upfront and then they don’t want to know about it. I’ve had an issue on our Production site for 6 months (multiple customers can’t log in unless they clear their cache), no matter how many times I send in videos or logs showing this issue, they don’t make any progress.

It’s a shame, decent product let down by subpar operations.

What features/services would you like to see in future versions of this product?

Ongoing operations and support. They need to respond to sev 1/2 issues much more quickly than they currently do. 6 months and counting. Insane.

What specific problems in your company were solved by this product?

More like created problems. You pay a premium for this product, you definitely don’t get a premium service.

Are you a current user of this product?

Yes

Vendor Reply

Here’s how the company that owns Zingfit replied to this user review:

Hi Josh, thank you for sharing this feedback, we sincerely apologize for your experience. We really appreciate you jumping on the phone with our team last week and discussing our solution and how we would like to compensate you. We value your custom and we really value that you that were one of our first customers to adopt the iframe. We apologize for the frustrations you experienced while we have been improving it. We can’t roll out new products without the patience and the support of studios like yours—and for that we are very grateful. BUT we also realize how frustrating it is to spend your time and energy on these matters—and we would like to make it up to you. Per your phone call with our team member today, we have proposed a technical solution and compensation. We hope to use this opportunity to show you how we can better and how the zingfit team and the platform are the right choice for boutiques.


USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Health, Wellness and Fitness

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It increased the accountability by providing businesses with a system of checks and balances.
  • It improved the reliability of information and its timely delivery to concerned departments and personnel.
  • It simplified compliance to government regulations and standards.
  • It allowed monitoring corporate resources, resulting to their maximized utilization.
  • It promoted secure and safe working environment for employees and management.
  • It helped in securing company resources and information

PRICING & COSTS

What was the cost of implementing this product?

1000

What is your total annual cost for using this product?

5000

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Club Management

Asset Management
1
very poor
Business Rules Management
1
very poor
Collaboration
1
very poor
Data Mapping
1
very poor
Lifecycle Management
1
very poor
Process Analysis
1
very poor
Process Capture
1
very poor
Process Changes Tracking
1
very poor
Process Mapping
1
very poor
Process Modeling and Design
1
very poor
Process Simulation
1
very poor
Design Tools
1
very poor
Forms
1
very poor
Analytics
1
very poor
Data Access
1
very poor
Data Security
1
very poor
SOA and Integration
1
very poor
Visibility and Transparency
1
very poor
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