Free trial is misleading

What are the best aspects of this product?

Features, but beware if taking out a trial that some of the features are only available in the premium edition and you won't know which features those are until you start your subscription

What aspects are problematic or could work better?

I recently took out a trial of zoho books. I had a look at the features and they looked very good. I had been using QBO previously. I verified that all the functionality that I needed was explicitly mentioned in the pricing plan and I subscribed to the professional edition.

After placing my subscription, I went to use one of the features that was available during the trial and discovered it was not there. I dropped an email to support and they came back and said the feature I wanted to use (multi transaction series) was only available in the premium edition! That's another C$10 per month. Nowhere is it mentioned on their website that multi transaction series is only available in premium edition.

I now begin to wonder, what other features were paraded in the trial that are only available in premium and yet not explicitly stated?

I think this is a very misleading way of doing business. I replied back to the support saying that there is no mention on the website that multi transaction series is only available in the premium edition. I have still not heard back from them.

Very disappointed.

What features/services would you like to see in future versions of this product?

n/a

What specific problems in your company were solved by this product?

Book keeping

Are you a current user of this product?

Yes