A fantastic management tool to have.

What are the best aspects of this product?

Zoho gave us the ability in automating a lot of processes. It lets us report varying areas related to work. Zoho Desk pushed us to analyze the work completed against our FTE. It eradicated bottlenecks found in our process.

What aspects are problematic or could work better?

The one thing that I don't like with Zoho is not being able to divide a ticket. This can only be done when a requester responds to you. We've got a ton of requesters sending in actionable items in a single request. It'd be convenient if this can be divided. Then assigning every single one to a specific category for precise reporting.

What specific problems in your company were solved by this product?

It solved a lot of things that we were having problems with. Great automated reporting. It saved us a lot of hours from doing data entry manually. Productivity has increased since using Zoho.

Are you a current user of this product?

Yes