What are the best aspects of this product?
Once the system is readily configured, using it is nothing but easy. It gives full control of tracking tickets with ease. Credit that to its simple user interface. You're able to control customers and know whatever it is they require. The customer UI was surprisingly easy.
What aspects are problematic or could work better?
Configuring this system for the first time may appear to be a bit complex. But thanks to their dedicated support team, you're able to configure things without a hitch. Help is available through their chat (via the UI) or via phone. Once things are configured, everything will work out fine.
What specific problems in your company were solved by this product?
Customers are happy since this system offers a great solution. Basically, all their doubts are erased because of what this system can do. Any issues or queries can be mentioned in the tickets. These tickets are catered to and resolved quickly and efficiently.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?