What are the best aspects of this product?
Zohodesk is one great system that comes with plenty of tools that can manage workflow while keeping control of their current tools. Deploying it was surprisingly simple. It's easy to integrate it with their current services. It met a majority of our requirements.
What aspects are problematic or could work better?
I have a hard time coming up with a major downside. Well, the tickets can't be multiplied. Sorting of data via customization is nowhere to be found despite sniffing through different paramters. Other than that, there's nothing serious with this software.
What specific problems in your company were solved by this product?
We were able to onboard our customers simply thanks to this awesome support system. A majority of our customer service issues were resolved with Zoho Desk. We're currently utilizing a pre-installed chat system directly from Zoho. It's so easy to sync data here.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year