What are the best aspects of this product?
Zoho Desk appears to be one of the simplest tools fo making and tracking tickets to help resolve problems brought up by customers. This can easily assist in managing the mailbox to respond to customers. Some of the best things in this system include customer database management, chat system, and reporting.
What aspects are problematic or could work better?
It would be nice to improve their user interface and have some kind of mobile integration. Lots of data input have produced so much distraction to users. Having a simplified process flow can be of big help to ensure improved use of the app.
What specific problems in your company were solved by this product?
Tracking customer mail and giving prompt response via a ticketing system that has been properly configured. We now delegate projects and roles simply to those who can reply to them via mailbox. The Live chat has helped users respond to queries from customers all at once.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Civic & Social Organization
How many people in your company actively use this product?
How long is your contract with the vendor?