What are the best aspects of this product?
For the past few years, we've been using SalesForce as our primary project system and case. There were plenty of things we favored and wanted to change. For instance, we're able to provide personal service agreements to clients. At the same time, a customer support system is available for assistance. When it comes to Zoho Support, there are a number of options available for ticket/case submission.
What aspects are problematic or could work better?
Certain settings within the language setup requires some tweaks. The same goes for e-mails. This is just a different kind of English translation. These shouldn't be an issue as it's a matter of fixing them through updates.
What specific problems in your company were solved by this product?
Accessibility for customers to their very own support portal. This helps them keep up with existing and previous tickets. It also gives them access to the help center where we're constantly adding new articles.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?