What are the best aspects of this product?
The UI of Zoho Desk has significantly improved. It allowed our Desk Agents to gain enhanced experience. that means improved customer service. Support is always there when they're in need of help.
What aspects are problematic or could work better?
Nothing much to comment in this section. Zoho Desk has the right solutions that my organizations and my customers will ever need. If there's HTML and further options, that would be awesome. This would help in customization of the client portal.
What specific problems in your company were solved by this product?
Offering more than one channel to our existing customers. The same goes for our clients. It lets us know how we can do better in helping them. This would lead to a better experience whenever they work with us.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year