What are the best aspects of this product?
Its task distribution system, client database management, reporting, and chat system are some of the best features found in this tool. Multi-channel support is fantastic. Interface is fantastic. Having the ability to integrate knowledge within the ticket design is fantastic.
What aspects are problematic or could work better?
Some of the modules are configurable to a certain degree. On the other hand, there are other modules that can't be configured. This can be frustrating and may end up confusing people. The hardest thing about this is studying its use and how to utilize the sofware initially.
What specific problems in your company were solved by this product?
If you're dealing with a large number of clients, it'll be very handy in getting this software integrated for you. If you've finally decided to go for this, then expect your company to be more productive. If you're looking for useful assistant, then this tool can make that happen.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
How many people in your company actively use this product?
How long is your contract with the vendor?