Lots of functional tools for just about every group there is.

What are the best aspects of this product?

I love the fact that I can have full control of all data that I can take from the platform. A great product like this would gives me the ability to make simple decisions to ensure our daily operations go smooth. I favor this platform since it lets me make smart decisions in every aspect of my operations.

What aspects are problematic or could work better?

I like having a lot of data that gathers information I only need. Thing is, it's a bit of difficult to land the right description. It takes a bit of time to get accustomed to it. Regardless, this is one powerful platform that every company should own.

What specific problems in your company were solved by this product?

Thanks to Zoho CRM, we can put in security functionality that lets the manager set up different steps in accessing a resolution. That way, they can monitor as to which person does what and which info to look into. We're knowledgeable enough to carry important materials to the site. We also try to tempt videos quickly.

Are you a current user of this product?

Yes