This company does not know what they do

What are the best aspects of this product?

Nothing really. This company offers services, but do not maintain the ITIL standards. Some people might say they are a handoff company, however their communication to customer is most peculiar.

What aspects are problematic or could work better?

Customer service is not existent. If you have a business relying on their services you can pay for a more "premium" support, and even than you are not certain of proper support. Of course you read the bad stories on the net, however seeing multiple rating sites having a very poor rating for OVH, judges by thousands of customers, it does conform the stories more and more.

As being a customer myself with this company, I have had my fair share of easy to solve issues that seems to be very hard for this company.

Needed to tell them what the issue was.

Are you a current user of this product?

Yes