User review
of 8×8 Call Center
8×8 delivers on performance
-
by Carl
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The product is very versatile. We use 8x8 instead of Webex to video stream conference calls and we route the 800 lines of our call center through this app. I give 8x8 full marks for ease of use and connectivity.
What aspects are problematic or could work better?
The only glitch is with the call forwarding feature. When you forward a call, the call will ring on the number you forward it to, as well as on the base phone. Hope the vendor rectifies this drawback soon.
What specific problems in your company were solved by this product?
8x8 offers multiple features for which we were previously using different systems. It provides phone, network, chat, and meeting capabilities in a single system which we can use for multiple business purposes.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Events Services
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
just me
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
