Price

by quote

Logo of 8×8 Call Center
Ask Vendor A QuestionFind A Better App

8×8 Call Center REVIEW

Communications Software

6 user reviews
USER SATISFACTION 100%
OUR SCORE 8.5

What is 8×8 Call Center?

8×8 Call Center is a powerful communications platform based on the cloud, 8×8 Call Center has been the solution of choice for more than 40,000 business organizations in bridging business communications externally and internally. Powerful, secure, complete, and simple, 8×8 Call Center provides an integrated approach to business communications.

Helping over 40,000 companies achieve seamless, smooth, and effective communications across all levels, 8×8 Call Center offers a platform that combines business phone systems and a cloud contact center to deliver a unified communications solution that addresses all communication needs.

Overview of 8×8 Call Center Benefits

Why go for 8×8 Call Center solution? Easy. This cloud-based communications platform provides a complete and dynamic solution to all matters that relate to achieving the perfect and cost-effective business communication.

  • Enjoy a complete set of communication tools that allows businesses to engage in business phone services, virtual meetings, and contact center solutions.
  • Maximize the system’s flexibility by easily adding news users, fuse and synchronize your mobile team, and do more with the platforms seamless integrations with the leading business systems in the world.
  • Know that all information and processes are secure within the system, which is in compliance to the strictest security standards that include FISMA, HIPAA, and PCI-DSS.
  • User-friendly and management ready, 8×8 Call Center is easy as 1-2-3.
  • Explore business opportunities, close deals, throw pitches even if you are worlds away. 8×8 is constructed to deliver quality communications services on a global scale.

Overview of 8×8 Call Center Features

PHONE SYSTEM
  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting
COLLABORATION FEATURES
  • Instant Messaging
  • Presence
  • Conference Bridge
  • Call Recording
  • Online Meetings
  • Contacts Integration
MOBILITY
  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone
EASY ONLINE MANAGEMENT
  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop
BUSINESS FEATURES
  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email
CONTACT CENTER
  • Skills-based Routing
  • IVR
  • Audio Production Store
  • Virtual Queue
  • Direct Agent Routing
SUPERVISOR / AGENT TOOLS
  • Agent Supervisor Tools
  • CTI
  • FAQ Knowledgebase
MULTI-CHANNEL
  • Multi-Channel
  • Proactive Chat
  • Web Callback
  • Social Media Customer Service
  • Desktop Sharing
REPORTING AND MONITORING
  • Call Recording
  • Historical Reporting
  • Real-Time Monitoring
CRM INTEGRATIONS
  • NetSuite Integration
  • Salesforce Integration
  • Zendesk Integration
  • 8×8 CRM
  • Hosted Microsoft Dynamics Integration
  • Zoho Integration
DISASTER RECOVERY
  • Contact Center Continuity
WORKFORCE OPTIMIZATION
  • Quality Management
  • Workforce Management

8×8 Call Center Position In Our Categories

Position of 8×8 Call Center in our main categories:

20

8×8 Call Center is one of the top 20 Communications Software products

20

8×8 Call Center is one of the top 20
Communications Software products


8×8 Call Center is also listed in the following subcategories:

Category:Position:
VoIP Software#12

Every company has different wants and needs a software that can be customized for their size, type of workers and buyers, and the particular industry they are in. For these reasons, no software can offer perfect functionality out-of-the-box. When you search a software system, first be sure what you require it for. Read some 8×8 Call Center reviews and ask yourself do you need basic features or do you want complex functionality? Are there any industry-specific features that you are looking for? Get the answers to these questions to aid your search. There are plenty of aspects that you need to mull over and these include your budget, particular business needs, your company size, integration requirements etc. Take your time, check out a few free trials, and finally choose the platform that presents all that you need to boost your organization effectiveness and productivity.

How Much Does 8×8 Call Center Cost?

8×8 Call Center Pricing Plans For Enterprises & Small Business:

Pricing available by quote. Contact 8×8 directly to request a quote.

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and 8×8 Call Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with 8×8 Call Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

7

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • USA
  • Canada
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are 8×8 Call Center pricing details?

8×8 Call Center Pricing Plans:

Pricing available by quote. Contact 8×8 directly to request a quote.

What integrations are available for 8×8 Call Center?

8X8 Call Center supports integrations with the following business systems and applications:

  • Salesforce
  • NetSuite
  • Zendesk
  • Zoho
  • Microsoft Dynamics
  • SugarCRM

User reviews


6 Reviews

5
1
0
0
0

Average Rating

Write your own review of this product

Add a review

The most favorable review

Phil


Pros:
8x8 offers a flexible system at an affordable cost. I am able to customize the app according to my changing needs. I can also customize setup requirements when needed. Once you open an account and get your physical phone, you can use it from any place that has stable internet connection.

Cons:
The mobile app could be improved as it does not offer good audio quality. The voice sounds as if it is coming from a tunnel. This issue is with the mobile app only and the phones function very well.

The least favorable review

Ramon


Pros:
The best part about 8x8 is our sales rep who provides us awesome service, answers our questions resourcefully, and resolves our issues quickly.

Cons:
Of late, we are experiencing frequent issues with dropped calls, garbled audio, etc. You’d think they have fired their older staff and hired inexperienced new employees. I’m not sure if this is true but their product and service quality has gone down of late.


Phil

Verified
user
8x8 offers a flexible system at an affordable cost. I am able to customize the app according to my changing needs. I can also customize setup requirements when needed....

Matt

Verified
user
I appreciate that 8x8 is a reliable communication software. It allows me and my colleagues to access messages and make calls from anywhere using my email, desktop, and...

Beverly

Verified
user
There are many features that I like. The reporting feature helps me monitor my staff and ensure they use their time productively. The software lets me access everything...

Lorenzo

Verified
user
The best part about 8x8 is seamless integration. I can use my iPhone from anywhere in the world to access visual voicemail, call log, and the extensions of my team...

Fannie

Verified
user
I like the fact that it is easy to manage users, phones, and features. Previously, we were paying much more for an outdated platform that needed a terminal to program....

Ramon

Verified
user
The best part about 8x8 is our sales rep who provides us awesome service, answers our questions resourcefully, and resolves our issues quickly.

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified