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8×8 Call Center REVIEW

Communications Software

10 user reviews
USER SATISFACTION 100%
OUR SCORE 8.5

What is 8×8 Call Center?

8×8 Call Center is a powerful communications platform based on the cloud, 8×8 Call Center has been the solution of choice for more than 40,000 business organizations in bridging business communications externally and internally. Powerful, secure, complete, and simple, 8×8 Call Center provides an integrated approach to business communications.

Helping over 40,000 companies achieve seamless, smooth, and effective communications across all levels, 8×8 Call Center offers a platform that combines business phone systems and a cloud contact center to deliver a unified communications solution that addresses all communication needs.

Overview of 8×8 Call Center Benefits

Why go for 8×8 Call Center solution? Easy. This cloud-based communications platform provides a complete and dynamic solution to all matters that relate to achieving the perfect and cost-effective business communication.

  • Enjoy a complete set of communication tools that allows businesses to engage in business phone services, virtual meetings, and contact center solutions.
  • Maximize the system’s flexibility by easily adding news users, fuse and synchronize your mobile team, and do more with the platforms seamless integrations with the leading business systems in the world.
  • Know that all information and processes are secure within the system, which is in compliance to the strictest security standards that include FISMA, HIPAA, and PCI-DSS.
  • User-friendly and management ready, 8×8 Call Center is easy as 1-2-3.
  • Explore business opportunities, close deals, throw pitches even if you are worlds away. 8×8 is constructed to deliver quality communications services on a global scale.

Overview of 8×8 Call Center Features

PHONE SYSTEM
  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting
COLLABORATION FEATURES
  • Instant Messaging
  • Presence
  • Conference Bridge
  • Call Recording
  • Online Meetings
  • Contacts Integration
MOBILITY
  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone
EASY ONLINE MANAGEMENT
  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop
BUSINESS FEATURES
  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email
CONTACT CENTER
  • Skills-based Routing
  • IVR
  • Audio Production Store
  • Virtual Queue
  • Direct Agent Routing
SUPERVISOR / AGENT TOOLS
  • Agent Supervisor Tools
  • CTI
  • FAQ Knowledgebase
MULTI-CHANNEL
  • Multi-Channel
  • Proactive Chat
  • Web Callback
  • Social Media Customer Service
  • Desktop Sharing
REPORTING AND MONITORING
  • Call Recording
  • Historical Reporting
  • Real-Time Monitoring
CRM INTEGRATIONS
  • NetSuite Integration
  • Salesforce Integration
  • Zendesk Integration
  • 8×8 CRM
  • Hosted Microsoft Dynamics Integration
  • Zoho Integration
DISASTER RECOVERY
  • Contact Center Continuity
WORKFORCE OPTIMIZATION
  • Quality Management
  • Workforce Management

8×8 Call Center Position In Our Categories

Position of 8×8 Call Center in our main categories:

50

8×8 Call Center is one of the top 50 Communications Software products

50

8×8 Call Center is one of the top 50
Communications Software products


8×8 Call Center is also listed in the following subcategories:

Category:Position:Category:Position:
VoIP Software#12
Category:Position:
VoIP Software#12

There are popular and widely used systems in each software category. But are they automatically the best fit for your organization’s specific needs? A popular software application may have thousands of subscribers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few 8×8 Call Center reviews and think about the aspects that you want in the software such as the fees, main tools, available integrations etc. Then, choose a few apps that fit your wants. Check out the free trials of these apps, read online reviews, get information from the vendor, and do your investigation systematically. This profound groundwork is sure to aid you choose the best software platform for your company’s special requirements.

How Much Does 8×8 Call Center Cost?

8×8 Call Center Pricing Plans:

Pricing available by quote. Contact 8×8 directly to request a quote.

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and 8×8 Call Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with 8×8 Call Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

7

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • USA
  • Canada
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

8×8 Call Center User Reviews


Muriel 3 weeks ago
Verified
user



Lorena 2 months ago
Verified
user



Matt 3 months ago
Verified
user



Phil 3 months ago
Verified
user


What are 8×8 Call Center pricing details?

8×8 Call Center Pricing Plans:

Pricing available by quote. Contact 8×8 directly to request a quote.

What integrations are available for 8×8 Call Center?

8X8 Call Center supports integrations with the following business systems and applications:

  • Salesforce
  • NetSuite
  • Zendesk
  • Zoho
  • Microsoft Dynamics
  • SugarCRM

User reviews


User reviews in total: 10

8
2
0
0
0

Average Rating:

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The most favorable review

Fannie

4 weeks ago


Pros:
I like the fact that it is easy to manage users, phones, and features. Previously, we were paying much more for an outdated platform that needed a terminal to program. 8x8 offers us many more features and we do not have to micromanage the app.

Cons:
I do not have any complaints. The vendor could make it easier to schedule a ring group. It is preferable to have our main line answered live during business hours. For after hours, calls can be diverted to auto-attendant without needing reception to remember to set up DND.

The least favorable review

Muriel

3 weeks ago


Pros:
I like that 8x8 is simple to use. You can make use of plenty of fun call features to have fun in the office. One of them is the feature that allows me to message my colleagues to keep in touch. I am learning something new about the product every day which is great.

Cons:
The only issue I have is with the call quality. Many of my customers have said that I sound like I am talking from inside a well. My colleagues also have the same problem with the software.

Published 3 weeks ago
Verified
user
I like that 8x8 is simple to use. You can make use of plenty of fun call features to have fun in the office. One of them is the feature that allows me to message my...



What do you think about this review? Great Poor
Published 4 weeks ago
Verified
user

What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I like that fact that 8x8 allows me to use my work phone instead of my mobile phone when I am working away from the office. I am client-facing and 8x8 helps me keep my...



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Published 3 months ago
Verified
user
I appreciate that 8x8 is a reliable communication software. It allows me and my...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
8x8 offers a flexible system at an affordable cost. I am able to customize the app according to my changing needs. I can also customize setup requirements when needed....



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
The product is very versatile. We use 8x8 instead of Webex to video stream conference calls and we route the 800 lines of our call center through this app. I give 8x8...



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Published 5 months ago
Verified
user
The best part about 8x8 is seamless integration. I can use my iPhone from anywhere in the world to access visual voicemail, call log, and the extensions of my team...



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Published 5 months ago
Verified
user
There are many features that I like. The reporting feature helps me monitor my staff and ensure they use their time productively. The software lets me access everything...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
The best part about 8x8 is our sales rep who provides us awesome service, answers our questions resourcefully, and resolves our issues quickly.



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
The features that are plus points are the application’s simplicity, multiple options, fast training, reliable customer support, and affordable cost.



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