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User review of 8×8 Call Center

8×8 enables you to work from anywhere

- by Lorena

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I like that fact that 8x8 allows me to use my work phone instead of my mobile phone when I am working away from the office. I am client-facing and 8x8 helps me keep my personal number private.

What aspects are problematic or could work better?

I have no complaints at all as 8x8 fulfills all my business requirements. I simply need to use good quality headphones to get nice voice quality.

What specific problems in your company were solved by this product?

As mentioned earlier, 8x8 makes it easy for me to work remotely. Another feature I appreciate is getting email notification about voicemail. This feature is helpful when I’m traveling and can access only my work email on my mobile phone.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.