User review
of 8×8 Call Center
8×8 is my virtual office
-
by Muriel
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
I like that 8x8 is simple to use. You can make use of plenty of fun call features to have fun in the office. One of them is the feature that allows me to message my colleagues to keep in touch. I am learning something new about the product every day which is great.
What aspects are problematic or could work better?
The only issue I have is with the call quality. Many of my customers have said that I sound like I am talking from inside a well. My colleagues also have the same problem with the software.
What specific problems in your company were solved by this product?
8x8 is a big improvement over our previous app for managing inbound calls. The system is simple to set up and use. Plus, it offers helpful call features.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Internet
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
most employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
