User review
of 8×8 Call Center
Reliable phone system
-
by Matt
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I appreciate that 8x8 is a reliable communication software. It allows me and my colleagues to access messages and make calls from anywhere using my email, desktop, and mobile phone. I can be productive from anywhere without any loss of connectivity.
What aspects are problematic or could work better?
I am a happy customer of 8x8. It is much more reliable than our previous app which was beset with regular issues such as bad networks and lost calls. 8x8 is a big improvement over that system.
What specific problems in your company were solved by this product?
8x8 allows our employees to communicate from anywhere. Since we have to make plans for hurricane evacuations in the summer, we need mobile employees who can do their work from anywhere.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Legal Services
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
all employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
