Poor customer service and over-billing for outdated program

What are the best aspects of this product?

Client database and billing integration; not much good to say about this outdated program

What aspects are problematic or could work better?

The price is far higher than similar products, the product is technologically behind (despite promises when I signed up for the product over two years ago that they had a demo and would have a final product any day now of a fully functional app for calendar integration, they still do not, and their calendar has many glitches syncing with Outlook, the only way to sync their calendar to a phone), and their treatment of customers is DEPLORABLE. For instance, I paid to upgrade to a feature which they said would remove a problem I was experiencing with their program, and when it did not fix the problem, they refused to downgrade my monthly subscription to my prior price/ service or refund my fees. They also told me I needed another license when I took on another employee, then when I discovered I was already paying for enough licenses, refused to downgrade me back to the correct number so I continue to overpay for multiple uses I do not need. I pay almost $700 per month as a solo practitioner now for a subpar product. Stay away from this company!!!

What features/services would you like to see in future versions of this product?

Realistic pricing, app/ calendar integration for smart phones

What specific problems in your company were solved by this product?

None- created more problems

Are you a current user of this product?

Yes