What are the best aspects of this product?
I really like the fact that you can have all of your management features under one roof. Accelo is so helpful to be able to have all of the core "mechanics" together. I also like that there are multiple ways to get the information you are looking for and manage the incoming, as well as outgoing information.
What aspects are problematic or could work better?
I dislike the client area. It's not quite at the caliber of the rest of the system. It would be awesome to be able to have clients log in to their area and see hours that have been used overall, or approximate billing for the month/usage at a glance instead of only task by task. It would also be great to be able to assign a task to a client so we can keep tabs on what is still required from them and keep the flow in check.
What specific problems in your company were solved by this product?
It provided my business our need for a great ticketing solution that I could bill directly from. Suddenly all the unbilled hours or emails on tasks, and tracking each ticket or task was a piece of cake. My revenue increased by 25% the first month. When we added on the retainer and project modules it really pulled everything together and allowed for a much better way to keep track of everything, including client hours and invoicing.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year