What are the best aspects of this product?
I like that Accelo combines almost all facets of my business in one application. Not only do I get CRM & sales capability, I also get job/task tracking, project management, support ticketing, and billing as well. There is effective integration with key third party apps so I rarely have to go anywhere else to run the business. The user community engagement and level of communication has been helpful in keeping me informed on product development.
What aspects are problematic or could work better?
It is hard to dislike anything I would like to see a payroll feature included in the future. That way, I can either export timesheet data to a third party application or run a payroll process within the system.
What specific problems in your company were solved by this product?
It has solved the problem of double handling data when progressing clients from sales to work in progress and maintaining ongoing work for that client. This has saved us a lot of time and money. A single license is also cheaper compared to other software systems combined doing the same things it does.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Information Technology and Services
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year